Shtëpi / FAQ

Pyetje të Shpeshta

Everything you need to know about ordering eyewear online with Perdysy.

General Questions
How does Virtual Try-On work?
Our VTO tool uses your device's camera to map your facial features and precisely overlay the selected frames in 3D. It provides a highly accurate representation of size and fit.
What materials are your frames made of?
Our frames are made from premium materials including Italian acetate, lightweight titanium, stainless steel, and TR-90 nylon. Each material is selected for durability, comfort, and style.
Can I order frames without prescription lenses?
Yes! Many of our frames are available as non-prescription fashion glasses or with blue light filtering lenses. Simply select "Non-Prescription" when adding lenses during checkout.
Ordering & Prescriptions
A më duhet recetë për të porositur syze online?
Po, për lentet me recetë kërkohet një recetë e vlefshme. Mund ta ngarkoni në arkë ose ta jepni më vonë me anë të email-it.
Çfarë markash kornizash dhe lentesh ofroni?
Ne ofrojmë një përzgjedhje të kuruar të markave premium, duke përfshirë korniza dizajni dhe lente me cilësi të lartë të miratuara nga oftalmologët tanë të brendshëm.
How do I enter my prescription?
After selecting your frame, our easy prescription wizard walks you through entering your OD (right eye) and OS (left eye) values, including SPH, CYL, AXIS, and PD measurements. It takes less than 60 seconds.
What lens types do you offer?
We offer single vision, progressive (no-line bifocal), and non-prescription lenses. All lenses include anti-reflective, scratch-resistant, and UV protective coatings at no extra charge. Optional upgrades include blue light filtering and photochromic (transition) lenses.
Do you accept HSA / FSA payments?
Absolutely. Prescription eyeglasses are an eligible expense for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Simply use your HSA/FSA debit card at checkout.
Shipping & Delivery
Sa kohë do të duhet për të marrë syzet e mia?
Most orders ship within 5-10 business days, depending on your prescription and lens customization. You will receive a tracking number once your order ships.
Is shipping free?
Yes! We offer free standard shipping on all orders within the United States. No minimums, no hidden fees. Your eyewear arrives in a premium case with a microfiber cleaning cloth.
Do you ship internationally?
Currently, we ship within the United States only. We are working on expanding to international markets. Sign up for our newsletter to be notified when international shipping becomes available.
Returns & Warranty
Cila është politika juaj e kthimit të syzeve?
Ne ofrojmë një politikë kthimi ose shkëmbimi 30-ditore për shumicën e syzeve, me kusht që artikujt të jenë në gjendjen origjinale. Lentet me recetë nuk rimbursohen pasi të jenë prodhuar.
What if my prescription is wrong?
If there is an issue with your prescription lenses, contact our support team. We will work with you and your eye care provider to ensure your lenses are made correctly. We offer free remakes for prescription errors within the first 60 days.
Do your glasses come with a warranty?
Yes. All Perdysy eyewear comes with a 1-year warranty against manufacturing defects. This covers frame breakage, hinge failures, and coating defects under normal use.

Still Have Questions?

Our team is here to help. Reach out anytime.

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